Here are the most commonly asked questions about YCCC online courses
Click a question to find the answer
You will have access to
your online course by noon
on the first day of the semester. If you
registered after the first day of classes, you
will typically need to wait 24 hours before you
can login.
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From the YCCC homepage,
click on Online Courses, then look for the course
log-in link at the top of the page. This link will bring
you to a log-in screen where you can enter your
username and password.
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Your username is s + yourentirefirstname +
yourentirelastname. (ex: sjohnsmith)
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Your password is your nine digit student ID
number. Look on your schedule of classes, your
last grade report, your YCCC student ID card, or
your bill or tuition receipts. All of these
should have your student ID printed on it.
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If
you cannot find your username or password
written anywhere, e-mail Stefanie Forster at sforster@yccc.edu
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If you just registered for
your course, try again in 24 hours, you have
probably not been entered into the system yet. If
you still are unable to login after 24 hours,
contact Stefanie Forster at sforster@yccc.edu
If you do not see your course
listed, it is possible that you were registered into
the wrong course. Contact Student Affairs at (207)
646-9282 ext. 309 to work out the details.
If there
is a technical issue, such as the YCCC server
going down: Don't panic. Keep trying to log-in every few hours.
When you are able to log back
on, let your instructor know when and how often
you tried to get into the course, and also when
exactly you were successful.
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If after entering your
login information and clicking on the login button
a blank screen or "Page can not be displayed"
error message displays, you may have spyware,
adware or a pop-up blocker installed on your
computer. Certain applications, such as the Google
and Yahoo tool bars, include pop-up ad blockers.
Try going to either of the two websites listed
below to test for these problems.
http://www.popup-killer-review.com/rundetect.htm
http://www.doxdesk.com/parasite/
Another potential issue could occur if you are
using Windows XP Service Pack (SP2), which
includes a popup blocker. This feature can
potentially cause problems with WebCT. If you've
installed the new service pack and are having
problems with popup windows in some of WebCT's
features (such as Discussion Boards, Mail or
Quizzes), complete the following steps.
In Internet Explorer, click on the Tools menu
Click on the "Pop-up Blocker"
item
Click on the "Turn off pop-up
blocker" command
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An access code is a series of letters and
numbers that are unique to the user and the
course. Only those courses that use publisher
content require access codes. Please note that
access codes can be used one time only. You will
not be able to share access codes with other
students.
Access codes come prepackaged with your course
textbook. If your book did not contain an access code
card, you will need to purchase the access code
directly from WebCT with a credit card. See the "All
About Access Codes" instructions linked off the
Enter page of this site for further details.
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To print a page in your course, right-click on it
and select Print from the popup menu. MAC users -
hold the Control Key and click on the page, and
then select Print from the popup menu.
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If you have trouble reading the print on web pages
in your course, you can easily change the size of
the font to fit your needs.
In Internet Explorer, click on the View menu, select
the Text Size submenu, and then select one of the
options to change the font size.
In Netscape, click on the View menu, and select the
option to either Increase Font or Decrease Font.
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The YCCC library is committed to helping online
students with research, and there are many ways to
access library materials. Search the online
databases for electronic newspaper, magazine and
journal articles, or search the online catalog for
print materials such as books. If you need to borrow books, you do not
have to come to the campus. The library will mail
them to you! Begin your research at the library
homepage.
Visit the Online Library
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Your instructor will provide you with their
preferred contact information. Most instructors
use e-mail and the course discussion board as
their primary mode of communication, but don't be
afraid to pick up the phone and call your
instructor if you feel direct communication is
best. However, remember that your instructor will
not be available 24/7. Please allow a 48 hour
response time when contacting your instructor.
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All online students are automatically added to
the Online Orientation course when the semester
begins, regardless of whether they have taken an
online course before or not. This procedure helps
to ensure that students will begin the semester
with access to WebCT help, and provides an area
that allows you to "try out" the WebCT tools
before you have to actually use them in your
course. The Online Orientation course is not
graded or monitored. If you are familiar with
WebCT, you may simply ignore the course.
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